Booking and Cancellation Policy

1.      Reservations can be made by telephone, fax, email or online (via website).

2.      A Credit or Debit Card is required at the time of booking to secure your reservation.

3.      A secured booking represents a contract between you and the guest house.  In the event of a cancelled booking, provided you notify us at least 72 hours prior to arrival no charges will be made.  If you fail to give 72 hours notice then the deposit will not be refunded. Failure to arrive without prior notification you may be responsible for the entire cost of the booking.

Curtailment of Stay:- No refunds given.

4.         In respect of reservations made via Visit York the deposit paid to Visit York is retained by them and not passed onto the guest house. Therefore in respect of cancellations with less than 72 hours notice given to the guest house the balance of the deposit which will be equivalent to the first night’s stay will be payable to the guest house. Failure to arrive without prior notification you may be responsible for the entire cost of the booking.

 5.         Cancellation Policy

72 hours notice required.

Please ensure that you are insured against cancellation.

The Yorkshire Tourist Board recommend that you take out cancellation insurance, please call TPS Ltd 0870 7744058

6.      Your account is to be settled in full on day of arrival. Payment can be made either by Credit/Debit Card or Cash.

7.      All prices include VAT @ prevailing rate

8.      Check in is between 10.30am and 9pm.  If you wish to arrive outside these hours please make prior arrangement with the Guest House.

9.      Guests are to vacate their rooms by 9.45am on the day of departure.

10.     To ensure that all our Guests enjoy their stay, Mont-Clare is strictly non-smoking.  Should you choose to ignore this policy, you will be asked to leave and charged in full for your entire stay plus an additional £100 for specialist cleaning to your room.  Payment will be taken from the card used to secure the room.

11.     Due to odours and potential stain damage we do not allow takeaways etc in the rooms or on Mont-Clare premises.

12.     To maintain the high standards all rooms are checked following check out.  The cardholder is deemed to be responsible for their actions and those of any of their party.  Mont-Clare reserves the right to replace, with new, any missing, damaged or soiled items.  Any additional cleaning incurred will be charged appropriately and may include any cost for loss of business.  The cost of the replacement or cleaning will be charged against the card used to secure the room

13.     Sorry we do not take pets.

You are deemed to have accepted these terms and conditions by reserving/occupying a room(s).

Access Statement: To read our access statement Access Statement.pdf